Buying from Wealden is easy

Ordering

To use the on-line 'Shopping Basket', just click on the box and enter the quantity you require. N.B the buy box will only be clickable if the product is available and in stock. This is the most convenient way of ordering from Wealden, and is a quick, easy and secure way of getting your order to us. If you prefer not to give your card details on-line you can also order by letter, fax or on our freephone telephone order line. See the Contact Us page for the details. We understand that you may be concerned about on-line credit card security. We maintain that e-commerce is safer than everyday credit card purchases. Because we want you to be comfortable shopping online, we've taken steps to ensure that our site is secure by implementing Secure Socket Layer (SSL) technology. SSL is a technology included with most major Web browsers that encrypts all messages sent between a Web browser and an SSL-enabled Web site. In Netscape Navigator, a gold key or closed lock appears on the bottom status bar to show that the Web page being viewed is using SSL encryption technology. When using Microsoft Internet Explorer, Firefox or Opera, a closed lock appears. This tells you that any personal information, like your credit card number, entered on a specially configured SSL Web page form will be encrypted before being transferred across the Internet to our server.

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Payment

UK
Payments for on-line orders may be made by credit or debit card as shown above. Orders placed by post or telephone may additionally be paid by cheque (made payable to WEALDEN TOOL COMPANY), postal orders or cash. Do not send cash in the post; please use an insured service such as Royal Mail special delivery. Prices shown on this website and on our U.K. price list include VAT at the current rate.
Trade account, Government, school and local authority orders: please see the Contact Us page.

EUROPE
Payment for on-line orders may be made by credit card (Visa or Mastercard). Post, fax or telephone orders may additionally be paid by Sterling bankers cheque drawn on a UK bank. We do not accept American Express, Diners or Electron.
VAT at the current UK rate will be charged on all sales to customers in the EEC.
EEC Customers who are VAT registered can be supplied without UK VAT being charged. We need proof that you are registered: headed notepaper (or similar) showing the VAT number is acceptable. The VAT number must be clearly legible. Orders without VAT must be faxed or phoned to us, but please note that if you use the on-line ordering VAT will be charged.
Non EEC countries and the UK Channel Isles will be supplied without UK VAT being charged. You may, however, be charged duty and tax by your Customs depending upon the value of your order.

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Small order charge

A small order surcharge of £1.50 will be applied to all orders with a value of less than £15.00 (fifteen pounds) excluding VAT. This is to help towards the cost of invoicing and delivery on such a small order.

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UK Delivery

MAINLAND excluding Scottish Highlands
All orders over £40.00 in value will need to be signed for.
Postage is free to U.K. mainland addresses. Orders received by 3.00pm* will be despatched the same day. You will be notified of any items which are not available from stock. Small orders are usually sent first class post, and will be recorded delivery if the value is more than £40.00. Larger orders will be sent special delivery or courier. Please note: orders despatched by first class post may arrive the next day, although some deliveries may take up to 8 days. If you need next working day delivery (NB next working day for orders places on Friday is Monday), Royal Mail special delivery can be arranged for an additional charge which starts at £4.50 for – delivery by 1.00 PM, or £10.50 – delivery by 9.00am. This service is not guaranteed by Royal Mail, but generally works!
Courier delivery is available as an option for orders received by 1.00pm* - delivery is next working day by 5.00pm. This service is offered in good faith, but please note this does not always guarantee next day delivery, as things can go wrong with delivery companies! Goods despatched Friday will be delivered on Monday (except bank holidays).
Earlier courier deliveries are available for telephoned orders - please ask for details.
* There can be a delay of up to 60 minutes between you placing an order and us receiving it.
Order placed after 3.00pm Friday will be processed and despatched on Monday (not bank holidays).
If you have received neither goods nor an acknowledgment within 14 days, you should contact us immediately.

OFF SHORE and Scottish Highlands
Most deliveries to the Scottish Highlands, Northern Ireland and off-shore isles will be sent free of charge by post. The Royal Mail special delivery service is also available, but the delivery times may be longer, up to 3 working days by 5.30pm. PLEASE NOTE: Large single items such as sawblades over 320mm diameter or heavy cutter head blocks will be subject to an additional carriage charge. Please contact us for details.

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Europe Delivery

On-line orders will have an additional carriage charge applied as shown below, which will cover all deliveries except sawblades above 320mm diameter and other large items.
(0.15kg.-£6.50) (0.25kg.-£7.25) (0.5kg.-£8.50) (2.0kg.-£11.50) (4.0kg.-£25.00). Delivery is by airmail International Signed For post.

Order placed by fax or telephone will have carriage charged as shown on our Export postal charges leaflet - see our downloads page for a copy.

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Returns

If for any reason cutters ordered are not to your complete satisfaction, they may be returned unused for exchange or refund. The following conditions do not, of course, apply to faulty goods or goods sent to you due to an error on our part.

PRIVATE CUSTOMERS

The distance selling regulations entitle private customers to return goods ordered incorrectly or not as expected within 7 working days (i.e. excluding weekends and bank holidays). All returns must be advised in writing by letter, email or fax. If advising us by email, please ensure you request a read receipt as your confirmation that your email has been received by us.

You MUST obtain a returns number before returning goods to us.

All goods returned must be unused, complete and in their original packaging.

Please note that, if we are advised of your intention to return goods to us after the 7 days period, we reserve the right to charge a re-stocking fee of 15% of the invoice value, since we will have incurred the expense of sending and invoicing the goods.

BUSINESS CUSTOMERS

The distance selling regulations do not apply to business-to-business transactions, although this does not mean that we will not accept returned goods.

All returns must be advised in writing by letter, email or fax. If advising us by email, please ensure you request a read receipt as your confirmation that your email has been received by us.

You MUST obtain a returns number before returning goods to us.

All goods returned must be unused, complete and in their original packaging.

Please note that we reserve the right to charge a re-stocking fee of 15% of the invoice value, since we will have incurred the expense of sending and invoicing the goods.

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General

Wealden Tool Company reserves the right to alter without notice the specification or prices of any products described on this website. Every effort is made to ensure the accuracy of information contained on this site. Any errors which affect function or performance will be advised at time of ordering. E & OE.

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