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Customer Comments
We have been a mail order supplier for over
twenty years, and during that time have received many comments from
our customers, most of them printable! However we are still
pleasantly surprised that customers take the time and trouble to tell
us of their experiences. A few of the many comments received
are shown below.
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Swift delivery time
“I
am so pleased with the tools and even more pleased with the swift
delivery time.
You are a breath of fresh air in an otherwise
stagnant postage & package delivery era.”
PS
Liskeard
Catalogue layout
“I
was very impressed with the lay out of the catalogue plus the easy to
use price list. Could you please send another order form with the
goods.”
MC Margate
Where I think you shine
“One
again I have received excellent service from your company!
Although
I must be a very minor customer to you, a small order placed
yesterday arrived in the post by 8.30am.
Many companies offer
'Customer Service' but yours really 'means what is says
on the tin'.
There are four areas especially where I think you
shine:-
1. A simple straightforward catalogue, easy to follow with
good illustrations and ordering instructions.
2. To order on the
telephone is a pleasure for the faff-free contact. Entirely painless
and even free!
3. Postage included in the cutter price and not an
expensive addition (i.e. rip off).
4. Last but certainly not
least, a really excellent product that works and lasts
really well.
I wish you well for the future, you deserve
it.”
JPN Aberdare
Impessive delivery
“Dear
Sir, Madame,
On December 9th, around lunch time, I sent you a
small order by fax. The following morning the goods had already
arrived by 1st class mail. I was impressed. If your cutters, which I
have not yet had time to try out, are only half as good as your
service their quality must be excellent! Thank you very much.”
HM
London
Much appreciated
“About
time I thanked you for your excellent service. It is absolutely
incredible, and much appreciated by a small customer such as myself.
Many thanks.”
JWW Saltash
Customer satisfaction
“Dear
Sirs,
I just could not let my recent experience pass without some
comment. I have just taken early retirement from the largest
communications company in Britain. I always made a point to my staff
of achieving customer satisfaction. To occupy my now spare time and
to avoid boredom I have taken to woodwork. hence the router cutters
from your Company. Back to customer satisfaction. I posted my small,
but to me an important order on Friday 3rd May and to my amazement my
order arrived 1st. post this AM. The service that you have provided
is excellent, and I look forward to dealing with your Company again
in the not too distant future.”
JF Marden
Job well done
“To:
stuart@thegrncgroup.com
Subject: Praise for Wealden
Dear
Editor
I would like to take this opportunity to point out just how
good a service the Wealden Tool Company provide. Not only are their
cutters of excellent Quality, at a very affordable price, their
delivery service is second to none.
To prove my point I wanted
some cutters for a job I am in the middle of, but forgot to order
them in the morning. I didn't remember about them until 4:15pm. To my
surprise and delight they arrived the very next morning at
7:30am.
Not bad going considering it's the first week in December
what with the Christmas post rush, and the fact I live in
N.Ireland.
With service like this why would I bother to travel 10
miles to my nearest cutter suppler and pay a lot more for a similar
product. Thanks Wealden job well done.”
FK Londonderry
Recommendation
“Hi
there!
I’ve just seen your company recommended on another
site (Screwfix Discussion page). It appears to be highly rated by the
professionals in terms of price, quality etc.
Any chance of a
catalogue to peruse please?
Ta.”
DM email
Not first class
“Dear
Sirs,
The enclosed package, for which you kindly provided a
replacement on its previous non arrival, was delivered today after
spending one month in the “First Class” post.
I
therefore return it herewith with thanks for your service, but not
any for that of the Post Office.”
WDG Leatherhead
Our mutual success
“I
take this opportunity to thank you for your help last year in
identifying and supplying - very promptly - a suitable 6.4mm grooving
cutter for work in completing a 6- foot diameter extending circular
dining table. I enclose a photograph of the table as proof of our
mutual success! For your interest, the table top is figured cherry
veneer, the pedestal solid cherry. ‘Your’ grooves are all
concealed in this photograph, but they provide for the curved-tongue
connection between the outer edge of the central table (4-foot dia.)
and the inner curved edges of the four segmental outer
extension-leaves. I used an Elu M0F98 router for this rather tricky
task rather than its heavier big brother, simply because it was
lighter and easier to control around the curved edges.
With best
wishes,”
JB Necton
Amazing value
“I
have just received my first order from you, which took only three
working days to execute, and I am writing to say how delighted I am
at the efficiency of your service for a relatively small order, how
impressed I am at the quality of the products and the amazing value
to money.
You may be sure that this will not be my last order to
your excellent company. Again thanks”
G.R. Alderley
Edge
We live and learn
“Very
many thanks for lending me the joint sample, which I return,
herewith. As you said on the phone, 'once seen the finished joint I
would realise just how easy it is to produce’ I guess we live
and learn.
I would like to take this opportunity of expressing my
appreciation of your very efficient service and your excellent router
cutters. Yours are the only ones I buy and use and have now built up
quite a large collection over the years. I shall continue to purchase
from you.
Thanks again,”
KS Ipswich
Prompt attention
“Thank
you for attending so promptly to my last order on 6/8/01 - the cutter
arrived this morning and was at work shortly afterwards. I would now
like to order the following: One T916B-1/2 chamfer cutter, 45 °
at £21-85 plus P & P.
Please send to my address in
France, as you did previously. Please use the card details previously
supplied as payment.
I must congratulate you at Wealden for the
excellent service you provide. It is a pleasure to do business with
you!”
RHJ Le Vieux Marche
Service recommendation
“About
two years ago I purchased some of your router cutters. They have
given me good service and I would recommend them to anyone.”
PB
Mexboro
Excellent service
“On
The 26th July I ordered a cutter unfortunately you did not have one
in stock but you could get one from Germany.
By 9.00 am on the
28th July it was being used. Is that good service or
what?
Excellent.”
RP Citheroe
No fuss action
“May
I add my thanks to the many others you have received for the
courteous and prompt manner in which you have dealt with my orders,
none of which has been large, but nonetheless important to me. In
particular, your instant no-fuss action when I reported a minor
manufacturing fault was refreshing to say the least.
Thank you
again, and may you always be around to serve amateurs like
myself.”
AJC Wallington
Pricing structure
“Please
excuse the note written in haste. I have placed and received orders
for cutters in the last couple of months and have been pleasantly
impressed by your efficiency, quality and pleasant demeanor. I also
remain impressed by your pricing policy structure compared to some
competitors.”
AM Barnsley
Constructive advice
“I
would like to take this oportunity to comment on your excellent
customer service: I started my day feeling like a fool for making
such an elementary error and when I phoned yourselves I imagined an
off-hand response to my predicament. Nothing could be further from
the truth; you were understanding, thoughtful and constructive in
your advice and helped me to think of ways out of the situation. Your
service is now a bench-mark by which I will judge all suppliers.
Needless to say I will approach Wealden first when contemplating my
next and future cutter requirements. Very well done!
I look
forward to speaking to you again in the very near future.
AJ
Saltdean
Catalogue detail
The
panel trim you sent is excellent and has already completed the job
for which it was purchased. Your reputation for good quality and
excellent service goes on. Your catalogue is so detailed and this
detail I really appreciate.”
BC Darlington
Over enthusiastic praise
“May
I thank and congratulate you on the speedy and efficient response to
my telephoned enquiry of Monday last (14th August). I certainly did
not expect to receive the saw blade by first post the next day.
Thank
you also for the catalogue you enclosed. If I had seen the letters
inside the front cover before I had ordered I might have thought that
your clients were perhaps being a little over enthusiastic in their
praise. However, I now know that they are absolutely correct in all
respects. Courteous and helpful advice over the telephone, prompt
dispatch, free post and packaging, oh yes and by far the cheapest
product I discovered. All this in spite of the fact that I only
required a single relatively inexpensive item.
Thank you
again.”
BMC Great Bookham
Excellent most competitive prices
“I would like to
compliment you on your company’s service, the quality of its
products and the excellent most competitive prices. I am now retired
but I have spent the whole of my working life in the timber industry
in one capacity or another. I now have my own small workshop and make
furniture for family and relatives; also, I make some toys for the
children.
The cutters I have purchased from your company have all
performed excellently even on some of the most difficult to work
timbers. My most recent purchase was your linen fold set, which was
easy to use and performed very well indeed although I thought that
the end detail needed a little more impact. I redesigned the end
detail, produced a functional jig and from that a number of plaques
for an Oak writing bureau I am making. The end result I believe is
good and replicates a little closer to the hand made linen fold
panels of the past. I have included a sample of my design with this
letter. Once again, may I reiterate my earlier congratulations both
of the service and the products and finish by saying that I will
almost certainly be buying more from you in the future?”
GWN Beeston
A happy customer
“Thank
you for your prompt attention, you have what all businesses need, a
happy customer. Indeed you must have many such people who deal with
you regularly. I use your service levels as the yardstick by which I
measure all of the mail-order companies I deal with.
Appreciatively
Yours”
MJ Thringstone
Shocked to pay so much
“I
thought I would write in addition to your questionaire. The range of
cutters previously purchased from you over the years has served me
very well indeed. I find only the rare instance nowadays to add to
that range - hence not purchasing any recently.
I have only ever
bought one other cutter from another well known company and have been
shocked to have had to pay so much more for what I believe to be no
better in quality than yours!
Would be glad to receive your new
catalogue soon and hope to see that you may make cutters for 1/12th
scale miniature work. Will have to go back to that other expensive
company if not!”
KCS Ipswich
Remain a customer in Norway
“Please forward your mail
order information pack. I shall write for a quotation on any items
ordered in order that you may quote to me the correct postage price.
I was a regular customer of yours up to last year when I was living
in England and I am so pleased with your goods and services I'd like
to remain a customer now that I am living in Norway.”
FS 3900 Porsgrunn
Excellent router cutters
“Thank you for my prompt delivery of T3910. Another of your
excellent router cutters; everyone I've told about them who has tried
them says how pleased they are with their quality!”
RJD
Dover
Faster service
“Just a word regarding your service. I think it is without
doubt the best service I have ever had. It takes 10 days from posting
my order to when I get my cutters. It's a faster service than I could
get in New Zealand.”
AP Canterbury, New Zealand
Top of the tree
“I thank you for the delivery of my router cutter. This
morning. I was amazed at your service. It certainly is express. I
have dealt with other mail order firms who make promises they don't
fulfil. You are at the top of the tree for me.”
WV
Macclesfield
I've tried most
“I don't think I've ever come across a company as efficient as
yours. Not only is the service incredible, the cutters are probably
the best on the market. I've tried most of them. I, for one, wouldn't
go anywhere else.”
DB Plymouth
Costing twice as much
“May I just take this opportunity to congratulate you for your
fast efficient service. I have found the tooling supplied by
yourselves as good as, if not better than, other tooling costing in
some cases twice as much.”
KW Gainsborough
Great shame
“Many thanks for giving such a wonderful service: good tools,
good price, immediate delivery. Everything you say at the front of
your catalogue is true and a great credit to you all. It's a great
shame there are not more companies operating in the same manner.”
PD
Coventry
Absolutely beautiful
“Just to let you know carriers delivered 9am , ordered
yesterday pm. Brilliant! Kit is absolutely beautiful. Thank you.”
RAF
Cullompton
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