2.
Customer Information
2.1
You should always check that the contact information you provide is
correct before creating a customer account or proceeding to payment.
2.2
You are responsible for maintaining your own username and password,
where required to access your customer account. You should ensure
that you store your username and password securely and that the
details required to access your customer account are not provided to
another party.
2.3
As a customer you are responsible for your customer account and
actions taken within it. If you are aware or suspect that your
customer account username and password or other details have become
known to a third party, you should inform Wealden Tool Company
immediately.
2.4
The Wealden Tool Company website is only intended for use by adults.
3.
Privacy
Wealden
Tool Company takes your privacy seriously. We are registered under
and comply with the Data Protection Act 1998. For further details
please see our Privacy Policy.
4.
Product Pricing and Title
4.1
Wealden Tool Company makes every effort to ensure that the pricing
displayed on our website is correct. However, if an error in the
pricing of a product is found we reserve the right to either cancel
your order or contact you to arrange payment of any extra sum due or
refund any over-payment made by you (as applicable). The processing
of an order can be cancelled or corrected by Wealden Tool Company at
anytime up to the shipment of that order and any related items.
4.2
Wealden Tool Company reserves the right to alter all product pricing
without notice.
4.3
Title in any products ordered from Wealden Tool Company does not pass
to the purchaser until Wealden Tool Company has received and
processed a valid payment.
5.
Your Order
5.1
When you place an order with us you will automatically receive a
confirmation email from us to confirm your order. Your order
constitutes an offer made to Wealden Tool Company to purchase the
goods specified in the order.
5.2
Your offer is only accepted by us once we have emailed you to confirm
the dispatch of your order.
5.3
Product items not included within the dispatch email are not included
in the order and contract between you and us.
5.4
Wealden Tool Company reserves the right to delay or refuse orders
where a transaction contains incomplete details or details that
cannot be verified or where fraud is suspected.
5.5
If Wealden Tool Company is unable to reasonably ascertain these
details or resolve these issues a full refund will be made against
the card used at the time or purchase. No other form of refund or
credit will be offered nor will a refund be made to any third party
card or account.
6.
Shipping and Customs Duty
6.1
All orders received by Wealden Tool Company are shipped subject to
availability.
6.2
Wealden Tool Company reserves the right to ship products at a later
date (up to 28 days after purchase) where the product ordered is not
in stock at the time of purchase. In this situation you will be
contacted and offered a full refund instead of delivery of the
product.
6.3
Wealden Tool Company cannot be held responsible for disruption to
shipping caused by industrial disputes or action outside our direct
control. If such disruption occurs you will be offered delivery via
an alternative delivery or fulfilment company or a full refund.
6.4
If you are ordering a product from outside the UK the recipient of
the product is responsible for all customs duties or tariffs incurred
in the country to which the products are shipped. Furthermore your
order may be subject to delay or be opened and searched by local
customs authorities when entering the destination country. Please
note we are unable to provide specific advice on customs duties or
tariffs.
7.
Cancellation Rights, Returns and Refunds
7.1
Under the Consumer Protection (Distance Selling) Regulations 2000 you
have a right to cancel your purchase. However, to exercise this right
you must notify Wealden Tool Company in writing, (email or letter)
within seven working days from the day after you receive your goods.
Please note the Consumer Protection (Distance Selling) Regulations
2000 only apply to consumers, the regulations do not apply to
business purchasers or individuals purchasing on behalf of a
business.
7.2
As stated above notification of cancellation must be in writing, a
telephone call is not a valid cancellation.
7.3
No right of cancellation, refund or return exists under the Consumer
Protection (Distance Selling) Regulations 2000 once you have used
your product, unless the product is defective and you are returning
it for this reason.
7.4
Please observe the following procedure for all returns to us:
7.4.1.
On the back of your delivery note or on another piece of paper, (if
you no longer have your delivery note), include your order number and
the reason for the return.
7.4.2
If you are returning your product because it is defective, please
state the defect or defects.
7.4.3
Repackage the product in its original packaging, including any
accessories, brochures, manuals, guarantees or warranties that came
with the product. Wealden Tool Company will not issue a refund where
the product is in an incomplete state.
7.5
If the original packaging surrounding the product has been damaged or
destroyed Wealden Tool Company will only issue a refund if the
product is being returned due to a defect. If the original packaging
of a defective product has been damaged or destroyed you should
ensure that the returned product is adequately packed for shipment
back to us.
7.6
You are responsible for paying any postage or shipping costs incurred
when returning the product.
7.7
We recommend that all returns be sent by registered post, so that a
record of the return is available for you.
7.8
Wealden Tool Company will not issue refunds for any items lost or
stolen in transit to us.
7.9
Where a return is lost or stolen in transit to us you should claim
compensation from the company that shipped the return.
7.10
If you fail to return a product to us we may make arrangements to
have the product collected from you. The cost of this will be passed
on to you.
7.11
Unused products may be returned promptly by you to the address listed
below:
Wealden
Tool Company
Unit 1 Trumans Oast
Willow Lane
Paddock Wood
Kent
TN12 6PF
7.12
Subject to the above, Wealden Tool Company will refund the purchase
price of a returned product within thirty days of receiving written
notification of your intention to return the product.
7.13
Wealden Tool Company will also refund the cost of standard or
recorded postage incurred returning a product incorrectly sent by us,
or a defective product. Please note that Wealden Tool Company will
not refund any courier, overnight or express element of any delivery
or postage charge, including Royal Mail Special Delivery.
8.
Customer Complaints
Wealden
Tool Company endeavours to respond to complaints within five working
days.
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